Frequently asked questions

Orders are dispatched from Melbourne within 1 to 2 business days. Standard delivery within Australia is included in the price, takes 3 to 5 business days and is tracked. Express delivery is A$15 and arrives in 1 to 2 business days.

No. Checkout is guest only. Your confirmation email is your receipt and your tracking link, and you can look up any order on the Track your order page with your order number and email.

Not yet. For now we deliver within Australia only. We would love to send Pentony overseas soon, so join the list and you will be the first to know.

Yes. Within 14 days of delivery you can exchange your pair or return it for store credit, as long as the shoes are unworn and in their original box. We do not offer refunds for a change of mind, and return postage is at your cost.

Email us with your order number and the size you would like. Post the original pair back to us in its box (return postage is at your cost) and we will send the replacement by standard delivery within Australia on us.

Email us photos within 7 days of delivery and we will arrange a replacement or a full refund, including postage.

EU 35 to 43, shown as AU 4 to 12 on every size option. Whole sizes only.

Yes. If you are between sizes, we suggest sizing up in the Elysa and Catherine heels and taking your usual size in the Joan loafer and the Hannah slide.

Brush gently with a suede brush after wear, protect with a suede spray before the first outing, and keep them away from direct heat if they get wet.

Yes. Any good cobbler can resole a leather sole. Replace heel tips before they wear through to the heel block and your pair will last for years.

Tap the heart on any shoe to save it. Your wishlist is kept in this browser; create an account to keep it across your devices.

Use the tracking link in your confirmation email, or enter your order number and email on the Track your order page.