Privacy Policy

Last updated 5 November 2026.

Pentony Shoes, a trading name of Pentony Footwear Pty Ltd (ABN 94 696 037 260) (“Pentony”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through pentonyshoes.com.au, why we collect it and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Details you give us when you order: your name, email address, delivery and billing address, phone number if you provide one, and what you bought.
• Your email address if you join our mailing list.
• Messages you send us, including photos you attach.
• Basic technical information when you visit the site, such as your device and browser type, pages viewed and approximate location from your IP address.

We do not see or store your full card details. Payments are processed securely by our payment provider.

How we use it

• To take payment, pack and deliver your order, and send you order and tracking updates.
• To answer your questions and manage returns and exchanges.
• To send you news and offers if you have asked for them. You can unsubscribe at any time using the link in any email.
• To prevent fraud, keep the site secure and improve how it works.
• To meet our legal and tax obligations.

Who we share it with

We share personal information only with service providers who help us run the store, and only as far as they need it: our payment processor, our delivery partner, our email and website hosting providers, and our professional advisers. Some of these providers store data outside Australia. We do not sell your personal information.

Cookies

The site uses cookies that are needed for the shopping bag, checkout and wishlist to work, and to remember your preferences. You can block cookies in your browser, but parts of the site may then not work.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep order records for as long as the law requires, and other information only for as long as we need it.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing support@pentonyshoes.com.au. We will respond within a reasonable time.

Questions or complaints

If you have a question or a concern about how we have handled your information, email support@pentonyshoes.com.au and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always on this page.